Customer Journey to Corporate Strategy — CX Systems ArchitectureAny given customer journey is bound to have multiple break and pain points. In order to fix a broken customer experience, it is necessary…Feb 15, 2021Feb 15, 2021
Customer Experience & ProcessesEvery product is in Customer service and Customer Experience business, irrespective of industry type. No service/platform provider intends…Feb 8, 2021Feb 8, 2021
